Returns & Replacements
Valley Surgical is committed to customer satisfaction in all aspects of our business.
Because of this, Valley Surgical offers a full 100% money back guarantee (not including shipping and handling) on all items returned within 30 days of purchase. Domestic surgical facilities are allowed to return items upon request, including ordering errors.
Items that have been recalled, malfunctioned, or did not meet quality inspection can be returned and replaced at no charge. If that specific product is not available, Valley Surgical will give the facility equal dollar credit towards any other device(s) in our inventory.
In addition, Valley Surgical will send a return label, at our cost, to the facility to streamline the return process.
For international customers, EBAY customers, and surgical supply wholesale distributors, all sales are final. Valley Surgical will not accept returns for any reason from international sales, EBAY customers, and/or surgical supply wholesale distributors.
For all domestic surgical facilities, any item(s) that are subject to a voluntary or involuntary recall from a Manufacturer or the Food & Drug Administration (FDA) will be replaced with identical product not under the recall at no charge.
If supply is not available, Valley Surgical will give the facility equal dollar credit towards any other device(s) in our inventory. Product will be returned to Valley Surgical and subsequently destroyed. Valley Surgical will send the facility a return label, at our cost, to streamline the return process. Please contact Valley Surgical at 1-800- 501-0532 for instructions on returning recalled product(s).