FREQUENTLY ASKED QUESTIONS
Yes, our work compliments group purchasing organizations. Health care facilities become members of GPOs to save money. Our customers buy a low volume of high-volume products to supplement cost-savings without impacting their GPO contract compliancy.
Typically, after the product list is received, you can expect an offer within 24 to 48 hours.
Yes, Valley Surgical accepts items that are expired, reprocessed or resterilized.
At Valley Surgical, we typically purchase this product from facilities like yours and large health systems that undergo conversions, select suppliers and wholesalers, physician changes and contract changes where they find remaining unused, in-date surplus product. We purchase products from licensed facilities with legitimate title ownership of the merchandise who can confirm that safety, storage, and distribution procedures are being enforced.
No, but we have industry partners that do. Our buy back product focus is on surgical disposables specifically mesh, endomechanicals, fixation devices, urology, orthopedic and gynecology products.
Valley Surgical continuously reviews products for recall. Depending on the type of recall, the product is identified, segregated, and destroyed. When a recall alert is received at Valley Surgical, we contact appropriate parties immediately. Valley Surgical’s inventory system tracks expiration dates, and manufacturer reference numbers.
All products we sell are unused and should satisfy all of the necessary factors under the OEM’s warranty.
Facilities are allowed to return items upon request. Any facility not satisfied with any device upon receipt will have that device replaced at no charge.
All orders are shipped FedEx ground unless expedited shipment is requested. FedEx Ground shipments generally have 2-5 day delivery times. Customers who provide FedEx/UPS account numbers will be billed directly by the carrier. All orders after 4:30PM EST will be shipped next day. Valley Surgical is not responsible for delays in shipping due to orders arriving after 4:30PM EST.